TERMS & CONDITIONS
These terms and conditions (“terms”) apply to any course, activity or programme provided by us.
Please read the terms carefully before making a booking because you will be bound by them once a contract comes into effect between you and us in accordance with clause 2. By booking or registering for any course, activity or programme, you are deemed to agree to these terms.
1. INFORMATION ABOUT US
1.1. References in these Terms to “we” or “us” are references to Plymouth Argyle Football in the Community Trust (Charity Number 1128906)
1.2. You can contact us if you have queries in relation to your booking or course registration at community@pafc.co.uk
2. YOUR BOOKING
2.1. Online Bookings
2.1.1 By filling out a booking form via the Open Play platform you are submitting a request to book a place on the specified course, activity or programme. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method (“Booking Confirmation”).
2.1.2 At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on payment being authorised by your card issuer or bank.
2.1.3. The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website regularly. If we have to make changes to the Course Details less than 7 days before the Course start date where possible we will also notify you of this directly.
2.1.4. By making a booking you warrant that you are at least eighteen years of age and a UK resident. For participants under 18, parents must complete the booking.
2.2 Booking and Registration (not online)
2.2.1 By filling out and returning a booking form you are submitting a request to book a place on the specified course, activity or programme. All requests are subject to acceptance by us and the course manager will confirm such acceptance to you directly by email or in person. (“Booking Confirmation”).
2.2.2 At the point we confirm your acceptance on the course, activity or programme a legally binding agreement is formed between you and us on these Terms (“Agreement”). The Agreement is always conditional on any payment being authorised by your card issuer or bank.
2.2.3. The Course Details are subject to change at any point up to the start of the Course and we advise you to check the Website or your emails regularly. If we have to make changes to the Course Details less than 7 days before the Course start date where possible we will also notify you of this directly.
2.2.4. By making a booking you warrant that you are at least eighteen years of age and a UK resident. For participants under 18, parents must complete and/or countersign the booking form.
3. COURSE FEE AND PAYMENT (ONLINE BOOKINGS)
3.1. The Course Fee must be paid in pounds sterling using a credit or debit card via the Website at the time of booking. We accept payment with cards including; MasterCard, Maestro, American Express and Visa. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.
3.3. Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.
4. IF WE HAVE TO CANCEL A COURSE
4.1. If we have to cancel a Course we will let you know as soon as possible and will try to offer a place on an alternative course of the same value wherever possible. If we are unable to provide an alternative course we will offer you a full refund.
5. IF YOU HAVE TO CANCEL A BOOKING
5.1. To cancel a Booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the Course Details to the community@pafc.co.uk contact set out in Clause 1 above.
5.2. If you cancel a Booking prior to the start date of the Course we will attempt to transfer your booking to another course of equivalent or lesser value subject to availability. We will offer you a refund or credit provided that you notify us at least 1 hour prior to the course start time.
6. SPECIAL OFFERS
6.1. From time to time we make certain special offers available. Full details of the offer and any specific terms and conditions that apply to the offer will be available on the Website.
7. SAFEGUARDING
7.1. We confirm that all our coaching staff have been subject to Disclosure and Barring Service (DBS) checks (previously CRB checks) and hold suitable coaching and first aid qualifications.
7.2 Plymouth Argyle Football in the Community Trust shall comply at all times in the running of the Sessions with its Safeguarding Policy and Procedures, a copy of which is available on the Argyle Community Trust website, and shall comply with the Children Act 2004 and the Safeguarding Vulnerable Groups Act 2006.
7.3 For any Safeguarding Children concerns, questions or issues, please contact: Argyle Community Trust Designated Safeguarding Officer alison@argylecommunitytrust.co.uk
8. PHOTOGRAPHS
8.1. Please note that from time to time we may take pictures of the children who take part in a Course and these photographs may be used for promotional purposes by the Scheme and/or the football club associated with the Scheme. If you do not wish your child to be photographed please indicate this during the booking process [by selecting ‘NO’ in the photo consent checkbox]
9. DATA PROTECTION
9.1. Our booking platform is operated by OpenPlay. When you make a booking via OpenPlay, the platform operator will collect and process the personal information you provide in order to provide the services you have requested and for other specific purposes subject to your consent. To learn more about what information is collected, the measures OpenPlay puts in place to protect this information and how it is used we advise you to read the OpenPlay Terms and Conditions of Use.
9.2 Argyle Community Trust understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in a way that is consistent with our obligations and your rights under the General Data Protection Regulation (the “GDPR”). Details of how we use your data can be accessed in our Privacy Notice available on our website.
10. LIABILITY
10.1. By registering or booking on any of our courses, activities or programmes you understand that participating in our activities and programmes involves a certain degree of risk which includes but is not limited to slips, trips and falls; injuries caused by tackles and collisions; effects of weather and injuries resulting from exertion such as strains, sprains or fatigue. Through your booking, you are confirming that you have carefully considered the risks involved and consent to yourself or your child participating with these inherent risks. In the absence of any negligence on our part, participation in the Course is therefore at your own risk (“Disclaimer”).
10.2. We have public liability insurance cover of at least £5 million.
10.3. We do not accept liability for loss or theft of personal belongings that occurs while on the Course. If you or your child bring valuables with them to a course, activity or programme, this will be at your risk.
11. COMPLAINTS
11.1. We are committed to ensuring that all participants have a great experience but if you or your child are not entirely happy please contact the Head Coach or course leader in the first instance. If your complaint has not been resolved to your satisfaction please contact us via community@pafc.co.uk with full details of the complaint and we will attempt to resolve it as quickly as possible. Full details of our complaints procedure can be found on our website Complaints Policy
12. MEDICAL / DIETARY / OTHER REQUIREMENTS
12.1. By registering or booking on any of our activities, you are confirming your understanding that participating is potentially hazardous and that you or your child are medically able to undertake the activity.
12.2 It is your responsibility inform us of any relevant details at the time of booking using the comments box on the booking form. In particular if any participant included on the booking;
(a). has specific dietary requirements;
(b). is taking medication;
(c). has allergies; and/or
(d). has any special needs that will affect his or her participation in the course
12.3. Please note that our staff are not permitted to take responsibility for or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly.
12.4. We will maintain a register of participants attending each Course. Please note that it is your responsibility to sign in at the beginning of each day of your course and sign out when you leave. Parents should provide us with details of whoever will be collecting their child at the end of the day.
13. DISCIPLINE
13.1. Participants attending our activities, programmes or courses will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your participants to continue attending if our staff deem their behaviour to be unacceptable.
14. GENERAL
14.1. We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent.
14.2. If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
14.3. These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.
14.4. This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.